Freshdesk

Configuration details for the Freshdesk integration

Overview

This integration allows you to sync data between your sources and Freshdesk.

Initial Setup

Navigate to your Profile Settings and select the API Key on the right most column.

Copy the API key and fill in the fields in Hightouch destination setup:

• API Key: token from Freshdesk

• Freshdesk Subdomain: subdomain for your Freshdesk support site, https://hightouch.freshdesk.com

Syncing Freshdesk Objects

Freshdesk Objects

This integration support syncing the following objects:

• Contacts

• Companies

• Tickets

Sync Modes

This integration supports both Update, Upsert, and Insert mode.

In Update mode, users and organizations can be matched based on the Freshdesk ID or the external ID and updated by Hightouch with the latest sync data.

In Upsert mode, users and organizations can be matched based on the Freshdesk ID or the external ID and updated or inserted by Hightouch with the latest sync data.

In Insert mode, any new tickets will be inserted by Hightouch with the latest sync data.

Field Mapping

You can sync columns from your source to Freshdesk's default fields, as well as custom fields.